We aim to provide a high-quality service at all times. If something goes wrong, we want to hear about it so we can put it right.
How to complain
Please contact us at reception@gravitax.co.uk or on 01904 691141, giving as much detail as possible. A director will look into your complaint.
What happens next
We will acknowledge your complaint within 7 days and aim to give you a full response within 28 days. If we need longer, we will tell you why.
If you are still unhappy
You may refer your complaint to our professional body, the Association of Chartered Certified Accountants (ACCA), at accaglobal.com.